Frequently Asked Questions
ORDER AND PAYMENT
How can I place my order?
After adding the product you like to your cart, you can complete your order by clicking the "Proceed to Payment" button on the cart page.
What payment methods do you accept?
You can pay using credit/debit card and bank transfer options.
How can I track the status of my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the relevant shipping company's website.
SHIPPING AND DELIVERY TIMES
When will my orders be shipped?
Orders are usually shipped within 5 business days. For custom-designed or personalized items, this may take up to 7-10 business days.
How much is the shipping fee?
Shipping is free for orders over a certain amount. You can find detailed information about this amount and shipping costs on the checkout page.
Do you ship abroad?
Yes, we ship to many countries. Please contact our customer service team for information about international shipping costs and delivery times.
Which countries do you ship to?
We ship to anywhere in the world with DHL.
RETURN AND EXCHANGE
Can I return the product?
Yes, you can return your order within 14 days of receiving it, provided it is unused, undamaged and in its original box.
How to make a return?
You can submit your return request via the return form on our website or by contacting our customer service team. You can then send the product back using the shipping carrier specified to you.
Can I exchange the product?
Yes, you can exchange your unused product for a different model or model number by submitting your exchange request. For more information about the exchange process, please contact our customer service team.
PRODUCTS AND CARE
Are your products real?
Yes, all our jewelry is 22 carat gold plated and enameled over bronze.
Do the products cause allergies?
22 carat gold plating does not cause allergies.
What should I do to maintain the shine and durability of my product?
Products should not come into contact with perfumes, cosmetics and strong chemicals.
Products should not come into contact with chlorine, sand and salt water.
Products should not be exposed to impact and sweat.
Products should not be worn during sleep to avoid accidental damage.
Products must be kept in cool, dry and clean places and protected from heat.
OTHER TOPICS
Do you have gift wrapping options?
Yes, all your orders are shipped in Milou Jewelry's special box, gift wrapped.
How can I reach your customer service?
You can reach us via the contact form on our website, our e-mail address or our social media accounts.